Help Center
Find the right fix path fast: buyer-answer issues, Google Shopping blockers, onboarding steps, and support docs.
Start here
AI is getting my products wrong
Start with symptom-led guides for missing buyer answers, thin policy coverage, and public trust gaps.
Scan your store free →
Google Shopping is suppressing listings
Use the highest-intent Merchant Center and public-signal issue guides first.
Go to Shopping issues →
Policies or offers are confusing buyers
Find help articles that clarify returns, shipping, promotions, and answer coverage.
See trust and answer docs →
AI Answers and Buyer Trust
Use these symptom-led guides when the problem is not just Merchant Center compliance, but what shoppers and AI systems keep getting wrong about your store.
Why ChatGPT gets your return policy wrong
AI often compresses or misreads return terms when your public policy language is split across pages, hidden in edge cases, or inconsistent with the storefront.
Shopify Knowledge Base vs public FAQ
A Shopify Knowledge Base can help internal structure, but public FAQs still do the buyer-facing work that AI tools and shoppers can actually read.
How to explain bundle offers to AI shopping tools
Bundle logic breaks when thresholds, exclusions, and discount mechanics are implied instead of written down in buyer-facing language.
StoreSteady vs Yotpo Discover
Yotpo Discover helps surface products socially, while StoreSteady focuses on the buyer-answer, policy-trust, and evidence layer merchants need for AI visibility.
StoreSteady vs Shopify Knowledge Base
Shopify Knowledge Base organizes content, but StoreSteady decides what answers to publish next and keeps the public storefront truth aligned with Google and buyer evidence.
Common Google Shopping Issues
Start here for the highest-intent Merchant Center and Google Shopping fixes.
Fix Shopify vs Merchant Center price mismatch
Google sees a different price than your Shopify storefront or feed. Fix the mismatch so products can stay eligible and consistent.
Fix Shopify vs Merchant Center availability mismatch
Google sees a different stock state than your Shopify storefront or feed. Fix the mismatch so products can show again.
Fix missing return policy in Merchant Center
If Merchant Center does not have a return policy configured, Shopping eligibility and return trust signals stay weaker.
Fix missing shipping settings in Merchant Center
Without accepted shipping settings, Google lacks the delivery signals it needs for Shopping surfaces.
Fix disapproved promotions in Google Merchant Center
Your Shopify promotion exists, but Google rejected it. Find the exact violation and correct edit point fast.
Fix incorrect product identifiers in Google Merchant Center
Google flagged incorrect product identifiers. Fix GTIN, MPN, and brand consistency to recover Merchant Center visibility.
Fix landing page errors blocking Google Shopping visibility
Broken product URLs, bad redirects, 4xx/5xx responses, or crawler blocks can stop approval.
Fix mismatched domains in Merchant Center
Your product links do not match the domain claimed in Merchant Center.
Getting Started
Getting Started with StoreSteady
Install the app, connect Google, and run your first cross-system audit.
Connecting Your Google Merchant Center Account
Connect Merchant Center and Search Console so StoreSteady can detect cross-system conflicts and measure lift.
Understanding the Rescue Queue
Learn how StoreSteady prioritizes issues by eligibility risk, visibility loss, and fix path.
Issue Types
Fix Shopify vs Merchant Center price mismatch
Google sees a different price than your Shopify storefront or feed. Fix the mismatch so products can stay eligible and consistent.
Fix Shopify vs Merchant Center availability mismatch
Google sees a different stock state than your Shopify storefront or feed. Fix the mismatch so products can show again.
Fix missing GTINs for Google Shopping visibility
Products without GTINs are harder for Google to trust and match. Add the right product identifiers where Google expects them.
Fix incorrect product identifiers in Google Merchant Center
Google flagged incorrect product identifiers. Fix GTIN, MPN, and brand consistency to recover Merchant Center visibility.
Fix identifier exists false when a GTIN is present
Google believes your product has a GTIN, but the submitted product data says identifier exists is false.
Fix mismatched domains in Merchant Center
Your product links do not match the domain claimed in Merchant Center.
Fix missing product images in Merchant Center
Products without a valid main image can lose eligibility and click-through rate.
Fix invalid product price in Merchant Center
Invalid or zero prices can block products from showing on Google.
Policy review pending in Merchant Center: what it means
Your account or offer is usually waiting on Google review, not broken. Here is when to wait and when to intervene.
Fix landing page errors blocking Google Shopping visibility
Broken product URLs, bad redirects, 4xx/5xx responses, or crawler blocks can stop approval.
Fix image link internal error in Merchant Center
Google could not process your image yet. Learn when to wait and when to replace the asset.
Add product condition markup Google can understand
Missing or inconsistent product condition data weakens Google’s understanding of your offer.
Why Shopify products are missing from Merchant Center
Products that exist in Shopify but not in Merchant Center usually have sync, publication, or eligibility gaps.
Fix missing return policy in Merchant Center
If Merchant Center does not have a return policy configured, Shopping eligibility and return trust signals stay weaker.
Add return policy signals Google can actually use
If Google cannot read a return policy from settings or markup, your offer trust signals stay weaker.
Fix missing shipping settings in Merchant Center
Without accepted shipping settings, Google lacks the delivery signals it needs for Shopping surfaces.
Improve Store Quality shipping experience
Weak shipping experience can drag down store quality even when products are otherwise approved.
Improve Store Quality return experience
Unclear, weak, or inconsistent return policies can hurt store-quality signals.
Remove storefront password protection blocking Google
Google cannot approve or crawl product pages behind a storefront password.
Fix crawler access blocks on product pages
Robots rules, firewalls, geoblocks, or bot blocking can stop Google from reading products and structured data.
Fix disapproved promotions in Google Merchant Center
Your Shopify promotion exists, but Google rejected it. Find the exact violation and correct edit point fast.
Connect Search Console to Merchant Center for real diagnostics
Without the association, you miss Shopping tab notifications and growth opportunities.
Google promotions disapproved: shipping code required
Google rejected the promotion because free shipping or the advertised benefit requires a code that is missing or inconsistent.
Google promotions disapproved: conditions overly restrictive
Google rejected the promotion because the offer terms are too narrow, unclear, or not communicated in a shopper-friendly way.
Google promotions disapproved: editorial issues
Google rejected the promotion because the wording, capitalization, acronyms, or editorial format does not meet promotions policy.
Google promotions disapproved: title or applicability mismatch
Google rejected the promotion because the title, eligible products, or landing-page promise do not match the actual offer scope.
Google promotions disapproved: minimum discount not stated
Google rejected the promotion because the discount threshold or minimum value is unclear to shoppers.
Google promotions disapproved: unclear free gift
Google rejected the promotion because the free gift offer is vague, poorly described, or not consistently presented on the page.
Google promotions disapproved: free shipping available without code
Google rejected the promotion because free shipping is already available without the advertised code or promotional condition.
Google promotions disapproved: invalid coupon code
Google rejected the promotion because the redemption code does not work reliably at checkout or does not match the advertised offer.
Google promotions disapproved: promo value threshold failure
Google rejected the promotion because the actual discount is missing or lower than the shopper-facing promise.
Support Docs
How It Works
How Conflict Detection Works
StoreSteady compares Shopify, Merchant Center, and storefront signals to find the exact system you need to edit.
How Automated Fixes Work
Learn which Merchant Center fixes StoreSteady can apply automatically and how validation works afterward.
Data Privacy and Security
StoreSteady reads product and policy data to detect conflicts, but it does not access orders, payments, or customer records.
Answers hardening and performance budgets
The Answers workflow now includes install-source routing, publish guardrails, performance budgets, and explicit follow-up notes for launch hardening.